XLINK Legal

Privacy Policy

Last updated: 11 February 2026

This Privacy Policy explains how X Inc., trading as XLINK ("XLINK", "we", "us"), collects, uses and protects personal data of customers and partner providers on the XLINK platform. We operate internationally and comply with the Tanzania Personal Data Protection Act 2022, the EU/UK GDPR, and other applicable data protection laws.

1. Data we collect

Customers: name, email, phone number, pickup and delivery addresses, booking details and tracking references.
Providers/Partners: company name, contact details, vehicle and fleet information, licences and documents submitted during onboarding, and signed partner agreements.
Technical data: IP address, device and browser information, and usage data collected via cookies.
Communications: messages sent via the platform, email or WhatsApp (+255 723 559 384).

2. How we use your data

To create and manage bookings, issue quotations and track shipments.
To match customer requests with verified independent transport, shipping and logistics providers.
To verify, approve and manage partner providers and their vehicles.
To send booking notifications and status updates by email or WhatsApp.
To prevent fraud, resolve disputes and comply with transport, customs and tax regulations.

3. Sharing your data

Booking details (name, contact, addresses, cargo description) are shared with the provider assigned to your request — this is necessary to perform the service.
Provider business details are shown to customers where relevant (e.g. company name on a quotation).
We share data with hosting and payment partners strictly to run the platform. We never sell personal data.
International transfers are protected by appropriate safeguards such as standard contractual clauses.

4. Retention & your rights

Booking and quotation records are retained for the period required by tax and transport regulations (typically 5–7 years); account data is deleted on request where no legal retention applies.
You may access, correct, delete or object to processing of your data, and withdraw marketing consent at any time, by emailing booking@xlinkhq.com.
EU/UK residents may complain to their data protection authority.

5. Security

Traffic is encrypted via HTTPS/TLS, passwords are hashed, and access to booking data is limited to the customer, the assigned provider and authorised XLINK staff.

6. Contact

Data controller: X Inc. (XLINK), Dar es Salaam, Tanzania. Email: booking@xlinkhq.com. WhatsApp: +255 723 559 384.

Questions about these policies? Email booking@xlinkhq.com or WhatsApp +255 723 559 384.