XLINK Legal
Terms of Service
Last updated: 11 February 2026
These Terms of Service govern the use of the XLINK platform by customers and partner providers. By creating an account, requesting a quotation or accepting a job, you agree to these Terms. PLEASE READ SECTION 2 CAREFULLY — XLINK IS A BOOKING PLATFORM, NOT A CARRIER.
1. The platform
- XLINK is a technology marketplace operated by X Inc. that connects customers needing mobility, rental, transport, cargo, courier, moving and logistics services with independent, verified third-party providers ("Providers").
- Divisions covered: XLINK Rent, Ride, Cargo, Courier, Movers, Trucks and Business.
2. XLINK is an intermediary — not a carrier
- XLINK does not itself transport passengers, goods or vehicles. All transport, rental, moving and logistics services are performed by independent Providers acting in their own name and on their own account.
- Providers are independent contractors. No employment, agency, partnership or joint venture is created between XLINK and any Provider.
- The service contract for each booking is formed directly between the customer and the Provider. XLINK facilitates the introduction, quotation and communication.
- Providers are solely responsible for holding valid licences, permits, operator insurance, goods-in-transit insurance and complying with all transport laws in the territories where they operate.
3. Bookings & quotations
- Submitting a request is an invitation for a quotation — it is not a confirmed booking.
- A booking is confirmed only when a quotation is issued and accepted, and any agreed deposit is paid.
- Quotations are valid for 7 days unless stated otherwise and may change if the cargo, route, dates or scope change.
- Bookings can also be arranged via WhatsApp (+255 723 559 384); the same Terms apply.
4. Customer obligations
- Provide accurate descriptions of cargo, weights, dimensions, addresses and contact details.
- Do not ship prohibited items: illegal goods, dangerous or hazardous materials without proper declaration and licences, currency, live animals without arrangement, or counterfeit goods.
- Ensure someone is available at pickup and delivery points at the agreed times.
- For rentals: hold a valid driving licence, return the vehicle in the condition received, and pay for fuel, fines and tolls incurred during the rental.
5. Provider obligations
- Maintain valid licences, insurance and roadworthy, accurately described vehicles.
- Perform accepted jobs with professional care and within agreed timelines.
- Only upload vehicles and images they own or are authorised to use.
- Comply with the signed XLINK Partner Agreement, including commission and settlement terms.
6. Fees & payment
- Prices are set out in the accepted quotation. XLINK may charge Providers a commission on completed bookings as set out in the Partner Agreement.
- Unless otherwise agreed, payment terms, deposits and settlement are stated on the quotation.
7. Liability
- Nothing in these Terms excludes liability that cannot be excluded by law.
- Loss of or damage to goods, vehicles or property during a service is the responsibility of the performing Provider and its insurance. Customers should declare the value of goods and arrange additional insurance for high-value items.
- To the maximum extent permitted by law, XLINK's own aggregate liability relating to any booking is limited to the platform fees received by XLINK for that booking.
- XLINK is not liable for indirect or consequential loss, delays caused by weather, traffic, customs, port congestion or other events beyond reasonable control.
8. Cancellations & disputes
- Cancellation terms are set out in the Refund & Cancellation Policy.
- Disputes between customers and Providers should be reported to XLINK within 48 hours of the incident; we will assist in good faith but are not an arbitrator or insurer of Provider performance.
9. Acceptable use & termination
- Accounts used for fraud, false bookings, harassment or unlawful shipments will be suspended or terminated without notice.
- We may remove any vehicle listing or content that infringes rights or breaches these Terms.
10. Governing law
- These Terms are governed by the laws of the United Republic of Tanzania. Customers resident elsewhere retain mandatory protections of their local law. The courts of Tanzania have jurisdiction, without prejudice to mandatory consumer forums in your country of residence.
Questions about these policies? Email booking@xlinkhq.com or WhatsApp +255 723 559 384.